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Warranty

OSPREY'S LIFETIME WARRANTY

Osprey will repair any damage or defect for any reason free of charge – whether it was purchased in 1974 or yesterday. If we are unable to perform a functional repair on your pack, we will happily replace it. We proudly stand behind this guarantee, so much so that it bears the signature of company founder and head designer, Mike Pfotenhauer.

GUARANTEE FAQ’S:

MY PACK NEEDS TO BE REPAIRED. WHAT DO I NEED TO DO?

If you need a repair done on your Osprey pack, please send it to any of our outlets:

1 Queensway, #01-15 Queensway Shopping Centre Singapore 149053

+65 6474 3871 
Daily: 11am - 9pm

100 Beach Road,#01-19/ 20/ 21/ 22
Shaw Leisure Gallery 
Singapore 168732

+65 6298 9435 
Daily: 11am - 8.30pm

1 Bukit Batok, Central Link West Mall #04-03 Singapore 658713

+65 6792 1464
Daily: 11am - 9.30pm

I HAVE A BROKEN PART THAT I CAN REPLACE ON MY OWN AND JUST NEED A REPLACEMENT (LIKE A BUCKLE) FOR MY PACK. WHAT DO I NEED TO DO?

Please email the image of the broken part and advise the model, we will contact you as soon as we review your message.

I HAVE A PROBLEM WITH MY RESERVOIR (NOT A BROKEN PART THAT CAN BE REPLACED).  WHAT DO I NEED TO DO?

Reservoirs do not fall under the All Mighty Guarantee, they are covered under a limited 1-year warranty (from the purchase date) that covers manufacturing and material defects only.  Damage caused by accident, animal attacks, zombie apocalypses, or outside of the 1-year period are not covered.

What if my pack is really dirty?

When we receive a pack that is too dirty or odiferous to repair, we are restricted by law from repairing it. If your pack is not clean, we will return it to you, unrepaired. Click here to learn how to easily clean your pack at home.

Osprey highly recommends Nikwax products for all your pack care needs. www.nikwax.com

DO I HAVE TO REGISTER MY PACK TO TAKE ADVANTAGE OF THIS INCREDIBLE GUARANTEE? DO I NEED TO BE THE ORIGINAL OWNER OF MY OSPREY PACK?

No – the All Mighty Guarantee is truly ALL MIGHTY. If you own an Osprey pack that needs to be repaired we will repair or replace it.

PLEASE NOTE: If your product is not repairable and is replaced, the original product will not be returned to you. We will make every effort to repair your pack.  In the event that we are unable to make a functional repair to your pack, we will replace it.  For products that are no longer in production you will be contacted by our Warranty and Returns Customer Service Team to discuss replacement options.

OKAY – SO WHAT’S NOT COVERED?

Size/Fit: We provide a variety of resources and tools for our customers to be sure their Osprey pack fits. Remember: packs fit as personally as the shoes on your feet. Take this endeavor seriously. A correctly fit Osprey pack will work on a wide variety of body types. Visit our Sizing and Fitting page for more information, or visit an Osprey dealer near you for personal service.

Cosmetic Wear and Tear: Any reasonable aging of your pack that affects only the appearance and not the function of your pack is not covered by our All Might Guarantee. Be proud of those scars! Example: Issues such as internal coating delamination, logo peeling, etc. are not covered.

Lost/Stolen Packs: Lost or stolen packs or pack components are not covered by our All Mighty Guarantee.

Third Party Repairs or Replacements: Our All Mighty Guarantee requires you to send your pack to Osprey Packs for any repairs or replacement parts. We do not cover costs incurred via third party repairs or replacements.

Preferences: Bad color? Wrong style? Not enough or too much room in your pack? Unfortunately we can’t cover personal preference under our guarantee.

B.A.M.G. (Before All Mighty Guarantee) Repair Work: Sorry – the All Mighty Guarantee applies only to repairs requested on or after January 1, 2009. Any repair costs incurred for a non-warranty repair prior to Jan 1 2009 will not be reimbursed.

Program Packs:
 Our program packs or any Osprey pack used by outdoor programs, are only covered under the Program Pack Warranty, not our All Mighty Guarantee. Please contact our Program Pack department for details at 866-284-7830.

Hydraulics Reservoirs: The Hydraulics™ Reservoir is covered by a limited 1-year warranty against manufacturing and material defect only. The pouring and storing of warm, hot or boiling water or liquids into your reservoir will void your warranty. Reservoirs are not designed to contain or handle liquids at temperature.

Nalgene - Guarantee For Life

When you see the NALGENE® name, the quality is guaranteed.

Leak- proof, durable and dependable, our bottles reinforce the idea that what counts most is what’s inside.